D. comes to work slightly before 8am so he can eat some breakfast. As he waits for me to make him a hot chocolate, he asks:
– Who is a supervisor today? A short “non of your business” woman? Or “I don’t know what to do” woman? Or is it “Go to the till!!!” woman?
Three sentences, three perfect descriptions of our three supervisors. Nail hit on the head.
Supervisor first is L. She always has a word sparring with D. and it always finishes with None of your business or Shut up your mouth. D. loves it. He must love it because he always provokes her.
Supervisor second is M. who tries so hard, but just can’t make it. She wants to do everything at the same time. This way nothing gets done. She is the nice one.
Supervisor three is R. R. is simply rude. Her tone of voice, her way of speaking. She doesn’t ask, she orders. You have to always – and I mean always – say Please when you ask her for something, otherwise she will give you a lecture on good manners. Hearing Please from her lips – rare occurrence.
– What are these? – asks a security woman pointing her finger at our new breakfast item.
– Potato cones – replies Chef P.
– What are they made of??
Of carrots. They are made of carrots.
It was only Wednesday yesterday, but I was already thinking of Friday, of course. On Wednesday it is already down the slope.. Not including Wednesday, it is only two days left. You know you can make it through.
Customer to whom I’ve just made a coffee, which he now is adding sugar to, is telling me:
– In my previous job we used to call Friday a POETS day.
– Why? – I ask.
– POETS – Piss Off Early Tomorrow’s Saturday.
It is Friday, early morning, 6.30 am to be exact. Alarm wakes me up so I can call off sick, as I’m not feeling well. I wait few minutes to be fully awake and then I try to call. No one answers. I wait two minutes and phone again. Still nothing. It’s already 6.45am. But… third time lucky, they say. I call again. So called “Supervisor: J. picks up, in the background I can hear energetic African music – means she just came and still plays it on her phone. She’s always late.
I tell her all I have to say. Procedure is that she has to ask what is the reason for my absence, what is wrong with me.
– I have a flu. I have been feeling unwell for the last few days and today is just too much… – I say. And it’s the truth.
Now she should inform me – even though I know that, but it is the procedure – that I should call before 2pm if I am coming on monday or no. As it was a weekend coming up, I could also call on Sunday. But instead “supervisor” J. says:
– Yeah, whatever – and hangs up the phone.
Friday lunch. As always fish & chips and two other varying options to choose from. As alwas VERY busy. Like they didn’t eat for a week… As every friday we’ve run out of fish. It is just too busy, kitchen is too small, chefs can’t keep up with the pace, can’t cook fast enough to feed this angry horde.
A queue of 5 – 7 people waiting. Among them – Her. Regular customers know it happens, so they are waiting patiently (patiently <- patient = hospital) to be served. But some of them – I noticed before – develop a certain weird habbit. They stare at us. There is always two of us serving and whenever it happens that we run out of some dish and they have to wait, they stare. They keep following us with their eyes whatever we do. This usually give us time to refill other products, to bring more plates and take-away boxes, to wipe up surfaces or drink water as it is very hot in there. And when we do that they stare like it was a theatre, live show, TV. I usually try not to make any eye contact, but I can physically feel their eyes, watching my every move.
So is She staring. At me. I caught her with the corner of my eye. She is starring at me with an angry face, lips pressed tightly. Why is the fish not ready yet? – that face seems to ask. I am here, waiting? Why do I have to wait?! I am too busy to wait! I don’t have time for this! This is all your fault. I see she’s giving me an evil eye. I make a decision – instead of avoiding her, I decide to confront her. I turn to fully face her, I am about two meters away from her. Then I look her straight in the eyes, smiling a little. God knows, maybe my smile came out ironically or she saw mocking in my eyes. If that’s the case – it was unintentional. Suddenly She huffs and puffs, her head starts shaking, she takes a deep breath, lifts her green tray high up to drop it on the tray rail in front of her. There is so much impact in her move, though, that the tray bounces up and ends up on the floor. I am not sure if She even notices that as she is already marching away moving her arms briskly.
We look at each other with D., real angel of a girl, and carry on. Fresh fish arrives 30 seconds after She walked off.
Yesterday morning I called off sick because I’ve pulled some muscle in my lower back and I’m in pain. I can’t even sit… Our procedure is that we need to call again later in the day to let them know if we are coming the next day or not. We should call before 2pm. So I did. Twice. No one picked up the phone so I thought that when they see that I called twice, they would call me back. No one did.
Today I supposed to start at 11.30am and exactly at this time supervisor M. called me to ask if I am coming. I explained to her I called twice yesterday, no one picked up, no one got back to me. She wasn’t happy.
Looks like supervisor R. couldn’t be bothered to find out yesterday if there is enough staff for today. I understand that sometimes it is very busy and chaotic in my place, and there might be no time to pick up phones. But that’s why I thought R. would call me back when she sees the miscall – to check if I am coming back. This time – 2pm – is early enough for them to find a cover for the absent person. But it only works if you pick up the phone – or at least call back to find out. But I think R. didn’t do that because today’s late shift (starting at 11.30) is not her shift. It is M.’s shift – it is M.’s problem.
There is a big print on the glass in the office that says we always need to call them if we can not come to work. I am going to write on it – in my hand-writing – that they should pick up the phone! Or call back. If I didn’t call I would be in trouble. If they don’t communicate between each other – it is normal. Team work, ha? Communication? Nah… What for? Not my shift – not my problem.
I decided to start a cycle of posts, each describing stupid human behaviour. Pretty much everyday something stupid happens so I will have a lot of material to work with.
So, let’s get it on…
A guy came today in the morning. He had a breakfast and he also ordered a cappuccino. I charged him and started making his coffee. In the meantime another customer came so I asked him if he wanted any drink. He asked for a tea. I’ve frothed the milk but I had to wait for espresso, so I made the tea first, before the cappuccino. I put it next to the coffee machine where we serve drinks. I didn’t put the lid on, tea was without the milk, teabag still in there. Guy who ordered the cappuccino looked at the tea and asked:
– Is this my cappuccino?
– No. This is a tea… – said with a voice tone of a parent who is about to lose her patient. With a voice tone that said Does that look like a cappuccino, you stupid imbecile? With the head that thought And it is ME serving THEM.